Can I cancel my order after I've made a purchase on the website? - You can.

If the order has not been confirmed with the supplier, we will cancel the order immediately within 24 hours of purchase - so if you change your mind within that time - send us a message and we will cancel as soon as possible and give a full refund We receive your request . We apologize if the order is confirmed with the supplier to have shipped, but we cannot issue a refund.

How do I return or exchange an item?

We're confident our premium curated products selection will meet or exceed your expectations and we are here to ensure you make the right selection before purchase - please contact our support team at Support@esspirits.com and we will respond within 24 hours to assist with your selection process. 

What types of Payment do you accept? - All Standard Payments.

We accept all Payments by Visa, Mastercard, and American Express.

What are your shipping options? - Limited by volume.

Currently we can only offer one standard shipping. See our Shipping page for more details on shipping times and methods.

What if the item I ordered arrives broken or damaged?

In the extremely rare cases where our items are damaged during delivery to you, we will replace the order. However, we are not responsible for what happens to the order after safe delivery into your hands. If you have any queries, please contact us at Support@esspirits.com

Where do you ship from?

Primarily we ship out from our shop and warehouse in Hong Kong. If the item(s) you've purchased is/are out of inventory, we will notify you immediately to either replace the order with another similar item(s), or issue you a full refund.

Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless of how far they go.